Shipping Policy

Thank you for shopping with us! Below you’ll find details about our shipping process, rates, and delivery times.

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Processing Time

• Orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

• You will receive another notification when your order has shipped.

• During high-volume periods, processing times may be longer.

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Shipping Rates & Estimates

• Shipping charges for your order will be calculated and displayed at checkout.

• Estimated delivery times:

  • Domestic - Romania: 3–5 business days

  • International: Europe 6 and rest of the world 10 business days may vary depending on customs processing in your country.

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Local Delivery / In-Store Pickup (Optional Section)

• Any order can be picked up from our headquarters: Strada Viilor, Nr. 82 Reghin 545300, Mures, Romania

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International Shipping

• We ship internationally to most countries. Shipping fees and delivery times vary by destination.

• Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. GYL SHOP is not responsible for these charges.

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Order Tracking

• Once your order has shipped, you will receive a confirmation email with tracking information.

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Shipping Restrictions

• We deliver to any country where FedEx, DHL, or GLS operate.

• Certain items may have shipping restrictions due to size, weight, or regulations.

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Lost, Damaged, or Delayed Packages

• We are not responsible for delays caused by carriers, customs, or other factors outside our control.

• If your order arrives damaged, please contact us within immediatly with photos of the damage so we can resolve the issue.

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Contact Us

If you have any questions about our shipping policy, please contact us:

• Email: sc.gyl.srl@gmail.com

• Phone: 00040784848484

• Address: Strada Viilor, Nr. 82 Reghin 545300, Mures, Romania